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"Difficult" patients... or colleagues
DIFFICULT relationships in a practice can lead to all sorts of headaches – and pose risks to patient safety.
Off the register
A lapsed professional registration is not worth the trouble to you or your staff.
Preparing for a day in court
COURT appearances – be it for an inquest or giving evidence at trial – are commonplace and involve doctors on a regular basis. A few basic tips can help reduce any anxiety.
Recording patient calls
HEATLHCARE providers are increasingly opting to record telephone interactions with patients - but it is important to be aware of data protection implications.
Flu season is upon us. How good is vaccine management in your practice?
Treating transgender patients
RECENT GMC guidance addresses a general lack of understanding among healthcare professionals on how to provide effective care and support for transgender patients.
SAFETY netting is now considered a core component of GP consultations but should not just be a means of passing diagnostic uncertainty onto the patient.
Prepare now for changes in data protection
DATA protection laws in the UK are to be tightened up under new regulations and the Information Commissioner's Office (ICO) is advising organisations to start considering the implications now.
A recent Parliamentary and Health Service Ombudsman report highlights reluctance among some healthcare professionals to offer a sincere apology to patients when something goes wrong.
Relational continuity of care
THE benefits of a patient being consistently managed by the same clinician are undoubted - but is true continuity of care still possible in a hard-pressed NHS?