Our mission statement
We deliver indemnity and a professional, high-quality advice and support service to healthcare professionals throughout the UK. We manage our members’ money soundly. Our members trust us to put their interests first, knowing that we will always be there when they need us.
Our brand values
- Members come first - they are the focus of all we do
- Experts in our field – over 115 years’ experience of assisting healthcare professionals
- Peace of mind – advice and support always available for the time in membership
- Responsive and prompt – flexibility to deliver an efficient and personalised service whenever needed
- Flexible support – free from the constraints of an insurance product
- Cost effective – competitive subscriptions without compromising on quality
We treat all of our members fairly, delivering a high quality service that meets their reasonable expectations throughout their relationship with us and beyond. We treat all complaints fairly, reasonably and promptly.