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How safe is your telephone triage system?

COVID-19 has changed the way in which medical practices operate, with the need to reduce risk of exposure to both staff and patients. An effective telephone triage system has become an essential tool in this new way of working.

  • 26 June 2020
  • Risk alert

Dealing with the press

WALL-to-wall coverage of the coronavirus pandemic has put health professionals squarely in the media spotlight – and it may seem helpful and straightforward enough to engage with the press but MDDUS urges caution

  • 29 May 2020
  • Risk alert

Providing routine primary care during COVID-19

WHAT are your professional responsibilities in providing routine healthcare in a primary care setting where service demand and modes of delivery are drastically different?

  • 29 April 2020
  • Risk alert

Remote consulting in the coronavirus outbreak

The coronavirus outbreak has given GP practices little choice but to change the ways in which they normally operate – and one key approach is increased utilisation of online, telephone and video consultations

  • 27 March 2020
  • Risk alert

Are you ready for online patient access to medical records?

THE new GP contract in England commits to all patients having online access to their full record by April 2020. The rest of the UK is not far behind. Is your practice ready?

  • 28 February 2020
  • Risk alert

Practices in England face the clock on online consultations

THE new GP contract in England calls for all practices to offer online consultations to patients by April 2020 and video consultations by April 2021. But what about the risks?

  • 31 January 2020
  • Risk alert

Communicating with patients about the coronavirus

THE coronavirus outbreak has now been declared a global emergency by the World Health Organisation, and MDDUS has drawn up a risk alert to guide general practices in maximising communication with patients at key contact points.

  • 31 January 2020
  • Risk articles

Data concerns when texting patients

TEXT messaging patients has become almost routine in healthcare today but robust processes are still needed to monitor and control both message content and intent, as well as protect patient confidentiality.

  • 30 December 2019
  • Risk alert

Safe approach to handling racist abuse

ARE you expected to carry on treating a patient despite being racially abused or threatened? Can you refuse to treat such patients or have them transferred or removed from your list?

  • 27 November 2019
  • Risk articles

Opioid prescribing risks

OPIOID addiction has reached crisis proportions in the US – but UK prescribers also face increasing risk.

  • 29 October 2019
  • Risk alert

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