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Managing complaints in a hospital setting
Taking place on Wednesday 23 October, this interactive course is designed for those leading the management of complaints in a hospital setting.
Risk management: Good practice in record keeping for doctors
Taking place on Tuesday, 29 October this course focuses on the key medico-legal requirements and frameworks associated with good record keeping.
Practice Manager Leadership: Understanding emotions to reduce risk
Taking place on Tuesday, 29 October between 9.30am and 12.30pm, this interactive course is designed for PMs in medical or dental practice
Leadership: Conducting an interpersonal conflict resolution process
Taking place on Wednesday, 30 October this three hour, interactive course is designed for anyone with a leadership role in a healthcare setting.
Team communication: Safer MDT working in secondary care
Taking place on Tuesday, 5 November between 9.30am and 12.30pm, this course is designed to be of interest to the range of clinicians working in the secondary care environment, and they may also be of interest to managers.
Creating safe and inclusive environments
Taking place on Tuesday, 5 November this new, interactive course is suitable for doctors, dentists and other leaders working within a healthcare environment.
Leadership: DISC analysis to understand and improve communication
Taking place on Wednesday, 6 November this three hour, interactive course is designed for doctors, dentists and other clinicians.
Managing online risks for medical and dental practices
Thursday, 7 November this course focuses on the benefits and risks of social media use in health and dental care.
Practice Manager Leadership: DISC analysis to understand and improve communication
Taking place on Tuesday, 12 November, between 1.00pm to 4.00pm, this three hour, interactive course is designed for medical or dental practice managers who have, or aspire to have, a leadership role.
Confidentiality for hospital doctors
Taking place on Wednesday, 13 November, this 3 hour course will explore what is expected of doctors in relation to confidentiality and highlight the common and emerging risks.