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Complaints handling for admin and reception teams in primary care
Taking place on Tuesday, 19 March, this interactive course on handling complaints is designed for administrative staff and receptionists in primary care.
Professionalism: Fulfilling your duties as a doctor
Taking place on 20 March, this five hour, interactive course is designed for any doctor to attend.
Team communication: Safer MDT working in secondary care
Taking place on Wednesday, 20 March between 9.30am and 12.30pm, this course is designed to be of interest to the range of clinicians working in the secondary care environment, and they may also be of interest to managers.
Managing complaints in primary care
Taking place on 21 March, this interactive course is designed for those leading the management of complaints in primary care.
Professionalism: Fulfilling your duties as a dentist
Taking place on Tuesday, 26 March 2024, this course has been designed for dentists to learn more about key areas of professionalism.
Self-reflection and developing insight
Taking place on Wednesday 27 March, this interactive course is designed to help delegates develop personal insight in self and others, make changes and improve wellbeing.
Risk Management: Remote consulting in primary care
To be held on Wednesday, 27 March, this two hour course is designed for any clinician using or planning to use remote consultations within primary care.
Managing complaints in a hospital setting
Taking place on Thursday 28 March, this interactive course is designed for those leading the management of complaints in a hospital setting.
Effective conversation: Nipping interpersonal issues in the bud
Taking place on Friday, 5 April this interactive workshop is designed for doctors, dentists and other clinical staff – in any healthcare environment.
Leadership: Recognising and managing team conflict to reduce risk
Taking place on Tuesday 9 April, this three hour, interactive course is designed for doctors and dentists who have, or aspire to have, a leadership role.