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It is essential that practices have a clear and transparent process for dealing with complaints.
Maintaining confidentiality is essential in providing safe patient care.
Intimate examinations can be an uncomfortable experience for patients, but the presence of a chaperone can help put them at ease.
The results management chain is an area where we regularly see things going wrong. Significant patient harm can occur, often due to a failure to manage test requests effectively leading to delayed or missed diagnosis and treatment.
A significant percentage of negligence claims arise from prescribing system errors , making this an important risk area for practices to consider.
Good medical records can ensure that patients receive continuity of care.
Delays in referring patients for further tests or specialist opinion can lead to delayed diagnosis and potential patient harm.
This regulation brings a number of new data protection requirements for practices.