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It is essential that practices have a clear and transparent process for dealing with complaints.
Maintaining confidentiality is essential in providing safe patient care.
Intimate examinations can be an uncomfortable experience for patients, but the presence of a chaperone can help put them at ease.
The results management chain is an area where we regularly see things going wrong. Significant patient harm can occur, often due to a failure to manage test requests effectively leading to delayed or missed diagnosis and treatment.
Good medical records can ensure that patients receive continuity of care.
A significant percentage of negligence claims arise from prescribing system errors , making this an important risk area for practices to consider.
Delays in referring patients for further tests or specialist opinion can lead to delayed diagnosis and potential patient harm.