Maintaining confidentiality is essential in providing safe patient care.

In a busy general practice, confidential and sensitive information is processed constantly across many different systems and patient encounters, making the potential for inadvertent breach ever-present.

The risk team have identified the following key tools from our resources to help you work through this common area of risk:

  • Video presentation: Confidentiality: disclosing information. MDDUS risk adviser Cherryl Adams talks through a series of scenarios practices commonly face, specifically focussing on issues around appropriate disclosure of confidential patient information.
  • Checklist: Confidentiality. This practical checklist can be used to address areas of practice systems where confidentiality is regularly breached.
  • Events: MDDUS runs various interactive Zoom training events that are based around confidentiality with courses suitable for GPs and receptionists.
  • Advice: Confidentiality - core principles. MDDUS advice to its members on the core principles of patient confidentiality.
  • ArticleAccessing patient records – when is it ok? When is it not? GPs and their teams are allowed to access records to provide direct patient care – but what if you need to look at a record for another reason?
  • ArticlePatient confidentiality after death. Risk adviser Kay Louise Grant outlines the key confidentiality issues when responding to a request for access to a deceased patient's records.
  • Article: Dealing with employee breaches. Janice Sibbald offers advice on dealing with confidentiality breaches by practice staff – intentional or not.

For your convenience, you can also view the latest MDDUS advice on the core principles of confidentiality and our assurances over confidentiality with children and young people within our advice library.

This page was correct at the time of publication. Any guidance is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.

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