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Human factor risks - assertiveness
Assertiveness is a key skill in communication and a lack of assertiveness skills can contribute to adverse incidents
Human factor risks - trust and challenge
This 20-minute video explores the link between individuals' inability to challenge others within a healthcare team and the associated risks
Building a safety culture
If preventing harm is as straightforward as following and implementing proven good practice around risk management, why does avoidable harm still occur?
Confidentiality - disclosing information
In this video we’ll consider the duty of confidentiality using some common scenarios faced in practice
Dealing with subject access requests
This 15-minute video advises data controllers of the best practice for processing and complying with subject access requests
Failure to refer
This 15-minute video explores some of the risks associated with delayed referrals and offers some practical medico-legal advice for practitioners
Communicating with patients
In this 20-minute tutorial, MDDUS risk adviser Cherryl Adams leads viewers through some of the barriers to safe patient communication
Data security
This video explores some of the commonly occurring issues and possible measures that can be put in place to keep patient information secure
Human facor risks - team communication
Many studies have demonstrated a positive link between effective communication and improved safety and increased patient satisfaction
Managing confidentiality in a practice setting
Confidentiality breaches do occur - and this 20-minute tutorial and addresses some of the key risk areas