New CPD verifiable dental complaints handling eLearning module
Our new MDDUS eLearning module on dental complaints handling offers advice to dentists and dental practice managers.
Prescribing – basic principles
Prescribing is a routine part of everyday medical practice and is mostly safe and effective. But it can be the source of a wide range of problems.
Reforming ombudsman services in England
MDDUS CEO Chris Kenny looks at the proposal for a single ombudsman covering heath and social care issues in England
A child’s best interests
Scott Obrzud looks at a common area of angst and confusion among practice managers - dealing with parental access to medical records of children.
Appointment systems risks: a breach of confidence
A flaw in a practice's appointment booking system offers a useful lesson in protecting patient confidentiality.
Risk Bites podcast series: Reviewing complaints at appraisal - a positive approach
Dr Rod McBain offers an insight into the MDDUS Risk Bites podcast on reviewing complaints at appraisal.
Grievance issues in the workplace should be dealt with in a timely, objective and calm manner to avoid any possible employment tribunal claims.
When dealing with performance issues, employers need to know the facts and have clear examples to discuss.
Landmark case makes it clear that informed consent is firmly part of English and Scots law
The Supreme Court has recently published its judgment in the case of Montgomery v Lanarkshire Health Board. The case, involving allegations in relation to birth-related injuries, has attracted a lot of publicity because of the £4.25 million award. But it is also highly significant in medico-legal terms in that it crystallises the law in relation to consent – more specifically issues around the amount of information a patient is entitled to be told before making a treatment decision.
Private hospital claims: themes and learnings
Our most recent analysis, covering the previous two years of private hospital claims, has resulted in useful, high level information on areas of practice associated with negligence claims.