Call log
A range of common - and not so common - queries from GPs and practice managers.
Case study: Frequent attender
...Mr J was removed from his previous practice for abusive behaviour and is often rude and demanding at his new practice...
Case study: Ear discharge
...five-year-old Emma is diagnosed with acute otitis media, but two days later her pain and fever worsen and she is taken to A&E...
Risk: Training for admin and reception teams
Risk adviser Kay Louise Grant highlights the importance of training admin and reception teams on key risk topics
Ethics: On hypocrisy
Professor Deborah Bowman asks whether hypocrisy is always, and entirely, negative?
Book choice: The Doctor Who Fooled the World
Book review by Dr Greg Dollman
Making decisions about CPR
Dr Myooran Nathan highlights key issues to consider when making advance decisions around the resuscitation of patients.
DISCover how to transform your communication
Make your personal communication style work for and not against you. Senior risk adviser Liz Price describes how DISC analysis can help
Case study: Missed melanoma
...Mrs U phones the clinic several times to have her mole removed but there are never any appointments...
Parental responsibility - getting it right
Medical adviser Dr Roopinder Brar offers practical advice on the rights and responsibilities of estranged parents