Duty of candour
All staff should be aware of the practice's responsibilities in relation to the duty of candour set out in this guidance sheet.
Business continuity planning
This guidance sheet covers business continuity planning and how a GP practice can prepare for future incidents that could endanger service delivery.
Equality and diversity
Learn about the key points to consider when managing equality and diversity issues.
Access to clinicians
This interactive exercise is designed for practice managers and GPs to use with reception and admin teams.
Complaints - responding in writing
Find helpful information and a template to assist in formulating a formal letter of response to a complaint.
An introduction to risk registers
This guidance sheet for GPs and managers walks you through the practical steps of formulating a risk register particular to your practice.
Appointments checklist
Use this checklist to review your current appointment booking system to help ensure it is as effective as possible in reducing the likelihood of future patient harm
Team communication for secondary care
Use this checklist to review your current system for handling complaints, or as a good practice checklist when setting up a new process within your practice
Dental complaints handling
This course is aimed at dentists and dental practice managers. It takes around 45 minutes to complete and includes a short assessment at the end
Chaperones checklist
This checklist, which has been designed for use by GPs and practice managers, provides a guide to the knowledge and training requirements for an effective chaperone