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It is essential that practices have a clear and transparent process for dealing with complaints.
Intimate examinations can be an uncomfortable experience for patients, but the presence of a chaperone can help put them at ease.
Maintaining confidentiality is essential in providing safe patient care.
Record keeping - workflow processes checklist
This checklist can be used by practice managers or GPs to review your practice processes for viewing and actioning patient results and hospital correspondence
Dental records management checklist
This handy risk checklist will assist dental practices in ensuring they have robust systems and processes in place to manage their patient records
Referring patients checklist
This checklist will aid your review of your current referral process and help ensure that it is as effective and safe as possible
Incident reporting system checklist
Use this checklist to review your current incident reporting system, or as a good practice checklist when developing or implementing a new system for your practice
This checklist leads team members involved in a practice's prescribing system through the main risk areas related to managing prescribing records
Good practice in record keeping for hospital doctors
This RCP-accredited online course is aimed at hospital doctors and is designed to build on the requirements associated with good record keeping
Good practice in record keeping for GPs
This course is aimed at GPs and is designed to build on the requirements associated with good record keeping