Training for members

MDDUS learning materials and courses are designed specifically for members and their teams to use either on an individual basis or in a team-based session. Our aim is to highlight some of the most common medico- and dento-legal risk areas and offer guidance and practical advice on achieving best practice.
Search our library by keyword or use the filters on the left to browse by training type and topic.

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Complaints - responding in writing

Find helpful information and a template to assist in formulating a formal letter of response to a complaint.

  • Toolbox

Dental complaints handling

This course is aimed at dentists and dental practice managers. It takes around 45 minutes to complete and includes a short assessment at the end

  • Online course

Appointments checklist

Use this checklist to review your current appointment booking system to help ensure it is as effective as possible in reducing the likelihood of future patient harm

  • Checklist

Chaperones checklist

This checklist, which has been designed for use by GPs and practice managers, provides a guide to the knowledge and training requirements for an effective chaperone

  • Checklist

Clinical record keeping checklist

This checklist can help to review the way your practice manages the integrity and security of patient records, to ensure record keeping complies with General Medical Council guidance

  • Checklist

Complaints handling checklist

Use this checklist to review your current system for handling complaints, or as a good practice checklist when setting up a new process within your practice

  • Checklist

Consent checklist

This checklist can be used in your practice to review procedures for obtaining patient consent to support compliance with GMC guidance and mitigation of medico-legal risk

  • Checklist

Chaperones - essential knowledge for working in general practice

This checklist provides a guide to the knowledge and training requirements for an effective chaperone in general practice and complements the ‘Chaperones’ checklist for managers and GPs

  • Checklist

Delegation to HCSWs or HCAs

This checklist can help decide which tasks are suitable for delegation to HCSWs/HCAs, mitigating some of the potential risks

  • Checklist

Duty of candour

All staff should be aware of the practice's responsibilities in relation to the duty of candour set out in this guidance sheet.

  • Toolbox