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Handling results
The results management chain is an area where we regularly see things going wrong. Significant patient harm can occur, often due to a failure to manage test requests effectively leading to delayed or missed diagnosis and treatment.
Referrals
Delays in referring patients for further tests or specialist opinion can lead to delayed diagnosis and potential patient harm.
Record keeping - workflow processes checklist
This checklist can be used by practice managers or GPs to review your practice processes for viewing and actioning patient results and hospital correspondence
Confidentiality
Maintaining confidentiality is essential in providing safe patient care.
Chaperones
Intimate examinations can be an uncomfortable experience for patients, but the presence of a chaperone can help put them at ease.
Complaints
It is essential that practices have a clear and transparent process for dealing with complaints.
Duty of candour checklist
Use this checklist to check whether you and your team have the necessary knowledge and processes in place
Confidentiality checklist
Use this checklist to identify any risks in how your team maintain patient confidentiality
Records management checklist
This checklist can help to review the way your practice manages the integrity and security of patient records.
Results handling checklist
Use this checklist to review your results handling procedures in order to avoid common medicolegal errors