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Managing test results
This video guides you through the various stages involved in the results management chain, highlighting common pitfalls and providing a practical results management checklist
Records management
This 20-minute tutorial explores the clinical and legal reasons for maintaining good patient records and how these can be invaluable when standards of care have been called into question
Medico-legal principles
This video summarises the principles which apply to all aspects of medico-legal cases, including negligence claims, complaints, GMC investigations and inquiries into death
Raising concerns about patient safety
In this video we examine the duties set out by the GMC and GDC for raising concerns and review commonly raised issues
Risk tools - process mapping
This practical risk assessment tool can be applied to a whole range of medical and dental, clinical and non-clinical activities. In this 10-minute tutorial we focus on repeat prescription requests
Safety culture in primary care
This 15 minute video focusses on the primary care setting to illustrate how culture can be assessed and changed to support the development of a safety culture
Social media risks
In this video we will look at the risks involved in engaging with social media as an individual doctor and as a practice team
Workflow risks in practice
This 10-minute video highlights key instances where systems of information transfer and communication within a practice can fail and looks at ways in which many of these can be controlled or mitigated
Complaints investigation quiz
Have a go at completing our complaints investigation quiz which addresses some of the more common dilemmas that complaints investigators may face.
Equality and diversity
Learn about the key points to consider when managing equality and diversity issues.