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Complaints - responding in writing
Find helpful information and a template to assist in formulating a formal letter of response to a complaint.
Duty of candour
All staff should be aware of the practice's responsibilities in relation to the duty of candour set out in this guidance sheet.
An introduction to risk registers
This guidance sheet for GPs and managers walks you through the practical steps of formulating a risk register particular to your practice.
Dental complaints handling
This course is aimed at dentists and dental practice managers. It takes around 45 minutes to complete and includes a short assessment at the end
Appointments checklist
Use this checklist to review your current appointment booking system to help ensure it is as effective as possible in reducing the likelihood of future patient harm
Chaperones checklist
This checklist, which has been designed for use by GPs and practice managers, provides a guide to the knowledge and training requirements for an effective chaperone
Clinical record keeping checklist
This checklist can help to review the way your practice manages the integrity and security of patient records, to ensure record keeping complies with General Medical Council guidance
Complaints handling checklist
Use this checklist to review your current system for handling complaints, or as a good practice checklist when setting up a new process within your practice
Consent checklist
This checklist can be used in your practice to review procedures for obtaining patient consent to support compliance with GMC guidance and mitigation of medico-legal risk
Delegation to HCSWs or HCAs
This checklist can help decide which tasks are suitable for delegation to HCSWs/HCAs, mitigating some of the potential risks