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Safety culture in primary care
This 15 minute video focusses on the primary care setting to illustrate how culture can be assessed and changed to support the development of a safety culture
Social media risks
In this video we will look at the risks involved in engaging with social media as an individual doctor and as a practice team
This 20-minute tutorial explores the clinical and legal reasons for maintaining good patient records and how these can be invaluable when standards of care have been called into question
Risk tools - process mapping
This practical risk assessment tool can be applied to a whole range of medical and dental, clinical and non-clinical activities. In this 10-minute tutorial we focus on repeat prescription requests
Equality and diversity
Learn about the key points to consider when managing equality and diversity issues.
Complaints investigation quiz
Have a go at completing our complaints investigation quiz which addresses some of the more common dilemmas that complaints investigators may face.
Parental rights and responsibilities
This guidance sheet can be used to help clinicians understand the principles involved in establishing who has parental rights and responsibilities when considering actions around children/young people.
Business continuity planning
This guidance sheet covers business continuity planning and how a GP practice can prepare for future incidents that could endanger service delivery.
Access to clinicians
This interactive exercise is designed for practice managers and GPs to use with reception and admin teams.
An introduction to risk registers
This guidance sheet for GPs and managers walks you through the practical steps of formulating a risk register particular to your practice.