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Social media risks
In this video we will look at the risks involved in engaging with social media as an individual doctor and as a practice team
Maintaining the integrity of your prescribing record
The management of prescribing systems is a key risk area in general practice. This video leads viewers through common pitfalls
Managing test results
This video guides you through the various stages involved in the results management chain, highlighting common pitfalls and providing a practical results management checklist
Building a safety culture
If preventing harm is as straightforward as following and implementing proven good practice around risk management, why does avoidable harm still occur?
Records management
This 20-minute tutorial explores the clinical and legal reasons for maintaining good patient records and how these can be invaluable when standards of care have been called into question
Confidentiality - disclosing information
In this video we’ll consider the duty of confidentiality using some common scenarios faced in practice
Human factors risks: team communication
Many studies have demonstrated a positive link between effective communication and improved safety and increased patient satisfaction
Managing confidentiality in a practice setting
Confidentiality breaches do occur - and this 20-minute tutorial and addresses some of the key risk areas
Business continuity planning
This guidance sheet covers business continuity planning and how a GP practice can prepare for future incidents that could endanger service delivery.
Complaints investigation quiz
Have a go at completing our complaints investigation quiz which addresses some of the more common dilemmas that complaints investigators may face.