Resource library

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"Difficult" patients... or colleagues

DIFFICULT relationships in a practice can lead to all sorts of headaches – and pose risks to patient safety.

  • 31 January 2017
  • Risk alert

Off the register

A lapsed professional registration is not worth the trouble to you or your staff.

  • 22 December 2016
  • Risk alert

Preparing for a day in court

COURT appearances – be it for an inquest or giving evidence at trial – are commonplace and involve doctors on a regular basis. A few basic tips can help reduce any anxiety.

  • 28 November 2016
  • Risk alert

Recording patient calls

HEATLHCARE providers are increasingly opting to record telephone interactions with patients - but it is important to be aware of data protection implications.

  • 27 October 2016
  • Risk alert

Vaccination pitfalls

Flu season is upon us. How good is vaccine management in your practice?

  • 29 September 2016
  • Risk alert

Private services

A RANGE of private providers are now offering telephone or online consultation services to help GP practices deliver improvements in patient access. But what are the risks to both practices and doctors providing these services?

  • 31 August 2016
  • Risk alert

Treating transgender patients

RECENT GMC guidance addresses a general lack of understanding among healthcare professionals on how to provide effective care and support for transgender patients.

  • 27 July 2016
  • Risk alert

Safety netting

SAFETY netting is now considered a core component of GP consultations but should not just be a means of passing diagnostic uncertainty onto the patient.

  • 28 June 2016
  • Risk alert

Prepare now for changes in data protection

DATA protection laws in the UK are to be tightened up under new regulations and the Information Commissioner's Office (ICO) is advising organisations to start considering the implications now.

  • 27 May 2016
  • Risk alert

Saying sorry

A recent Parliamentary and Health Service Ombudsman report highlights reluctance among some healthcare professionals to offer a sincere apology to patients when something goes wrong.

  • 27 April 2016
  • Risk alert

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