Diary
More random items of questionable relevance from the PM team...
Positive patient encounters
Liz Price looks at how receptionists can transform the way patients view your practice
Practice matters: Confidentiality after death
Practice adviser Scott Obrzud offers advice on right of access to the medical records of deceased patients
Case study: Working within limits
...Mr T questions how a receptionist was allowed first to diagnose a viral infection over the phone and then judge that an antibiotic was not necessary...
Practice profile: Medicine on the streets
Jim Killgore visits an innovative practice in Bradford offering healthcare exclusively to the homeless and vulnerable
Employment law: Patients as employees
Is it risky to employ a patient on your team? Janice Sibbald offers a perspective
Practice matters: Getting the right result
Ian Cooper of Capsticks solicitors offers advice on how to prepare for a CQC inspection
Colleges list 40 treatments “of little or no benefit to patients”
A CAMPAIGN to improve communication between doctors and patients and cut overtreatment has published a list of 40 treatments that are of "little or no benefit to patients".
Call log
Call log - Issue 15
New guide to help stressed GPs
A NEW guide to help GPs tackle stress has been launched online.