POLL RESULTS
In the last issue we asked whether your workplace had a policy of learning from complaints. You responded overwhelmingly in the positive: YES 80% - NO 20%
As well as brushing up on your GMC guidance, the following MDDUS resources provide a useful overview of this topic (member login required):
- Complaints in dental practice (Risk workshop)
- Complaints in GP practice (Risk workshop)
- Handling GP complaints (RCGP-accredited online course)
- Dental complaints handling (Online course)
Advice & Support