POLL RESULTS
In the last issue we asked whether your workplace had a policy of learning from complaints. You responded overwhelmingly in the positive: YES 80% - NO 20%
As well as brushing up on your GMC guidance, the following MDDUS resources provide a useful overview of this topic (member login required):
- Complaints in dental practice (Risk workshop)
- Complaints in GP practice (Risk workshop)
- Handling GP complaints (RCGP-accredited online course)
- Dental complaints handling (Online course)
This page was correct at the time of publication. Any guidance is intended as general guidance for members only. If you are a member and need specific advice relating to your own circumstances, please contact one of our advisers.
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