These cases are based on actual calls made to MDDUS advisers and are published here to highlight common challenges within dental practice. Details have been changed to maintain confidentiality.

Employment law adviser Janice Sibbald offers advice on what is and isn’t appropriate work attire.

Dental business coach Alun Rees looks at the value of having a mentor.

How organisations go about resolving patient complaints will vary depending on the circumstances - but one often overlooked aspect is documenting such matters

How should dental care providers tackle the huge backlog of treatment? MDDUS dental adviser Moira Duncan advises a tailored strategy to manage demand.

Mediator Owen Bubbers-Jones shows how simple, tested tools can help nip any conflict in the bud.

Risk adviser Kay Louise Grant offers advice on handling unfavourable online comments.

GDP and clinical lecturer Stephen J Bonsor gives some tips on avoiding potential problems with composite bonding

Author Wendy Moore on the story behind her book celebrating the ground-breaking WWI “suffragettes’ hospital” at Endell Street, London

...the socket is still very inflamed after several weeks, so the dentist prescribes more antibiotics...

...the patient writes an online review accusing the dentist of being incompetent and rude...

...Ms D is not happy that her dental payment plan doesn't cover the restorative treatment she needs and accuses the dentist of mis-selling...

A patient covertly records a dental consultation and posts it on social media. Is this within their rights?

Professor Deborah Bowman becomes a student again and reflects on the ethical context of how we as individuals meet and treat aspiring clinicians.

Review of book by Gavin Francis

Pioneering nutritionist who developed and tested wartime rations