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Human factor risks - trust and challenge
This 20-minute video explores the link between individuals' inability to challenge others within a healthcare team and the associated risks
Human factor risks - assertiveness
Assertiveness is a key skill in communication and a lack of assertiveness skills can contribute to adverse incidents
Safety culture in primary care
This 15 minute video focusses on the primary care setting to illustrate how culture can be assessed and changed to support the development of a safety culture
Acting as a witness
This module is aimed at doctors and takes around 45 minutes to complete. It includes a short assessment at the end.
Complaints handling checklist
Use this checklist to review your current system for handling complaints, or as a good practice checklist when setting up a new process within your practice
Delegation to HCSWs or HCAs
This checklist can help decide which tasks are suitable for delegation to HCSWs/HCAs, mitigating some of the potential risks
Consent checklist
This checklist can be used in your practice to review procedures for obtaining patient consent to support compliance with GMC guidance and mitigation of medico-legal risk
Clinical record keeping checklist
This checklist can help to review the way your practice manages the integrity and security of patient records, to ensure record keeping complies with General Medical Council guidance
Parental rights and responsibilities
This guidance sheet can be used to help clinicians understand the principles involved in establishing who has parental rights and responsibilities when considering actions around children/young people.
Duty of candour
All staff should be aware of the practice's responsibilities in relation to the duty of candour set out in this guidance sheet.