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Confidentiality - disclosing information
In this video we’ll consider the duty of confidentiality using some common scenarios faced in practice
Human factor risks - trust and challenge
This 20-minute video explores the link between individuals' inability to challenge others within a healthcare team and the associated risks
Communicating with patients
In this 20-minute tutorial, MDDUS risk adviser Cherryl Adams leads viewers through some of the barriers to safe patient communication
Human factors risks: team communication
Many studies have demonstrated a positive link between effective communication and improved safety and increased patient satisfaction
Maintaining the integrity of your prescribing record
The management of prescribing systems is a key risk area in general practice. This video leads viewers through common pitfalls
Managing test results
This video guides you through the various stages involved in the results management chain, highlighting common pitfalls and providing a practical results management checklist
Medico-legal principles
This video summarises the principles which apply to all aspects of medico-legal cases, including negligence claims, complaints, GMC investigations and inquiries into death
Safety culture in primary care
This 15 minute video focusses on the primary care setting to illustrate how culture can be assessed and changed to support the development of a safety culture
Acting as a witness
This module is aimed at doctors and takes around 45 minutes to complete. It includes a short assessment at the end.
Complaints investigation quiz
Have a go at completing our complaints investigation quiz which addresses some of the more common dilemmas that complaints investigators may face.