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Resource library

Search our library by keyword or use the filters on the left to browse by profession, role, category or type of content.

Case study: Consent to vaccinate

...Mrs Z makes an appointment at her practice to be vaccinated, but an hour later Mr Z phones to cancel it...

  • 30 September 2021
  • Case study
  • Insight - Primary
  • Q3

Pinpoint fistula

...The letter of claim alleges that the dentist failed to adequately seal the extraction site, and later diagnose and refer Mrs L for specialist treatment to close the suspected oro-antral communication...

  • 30 September 2021
  • Case study

Consent to vaccinate

...Mr Z says that both he and his wife have decided against being vaccinated as he has read on the internet of "unreported fatal side-effects”...

  • 30 September 2021
  • Case study

Difficult cannulation

...Mr G states that he is “astonished” that an experienced doctor should make five attempts at inserting a cannula...

  • 31 August 2021
  • Case study

NHS treatment costs

...Mr R has been contacted by NHS Counter Fraud Services, alleging that he was not entitled to an exemption for the cost of his RCT, and he claims that the regulations were not properly explained to him by the practice...

  • 31 August 2021
  • Case study

Case study: NHS treatment costs

...The patient explains that he is exempt from NHS charges, but later complains to the practice when he receives a letter from Counter Fraud Services...

  • 16 August 2021
  • Case study
  • Insight - Dental
  • Q3

Case study: Treatment abroad

...Mr T asks his dentist to repair a bridge that he had fitted while on holiday in Europe...

  • 16 August 2021
  • Case study
  • Insight - Dental
  • Q3

Case study: Pinpoint fistula

...Mrs L complains of recurring headaches following an extraction and is eventually sent to A&E...

  • 16 August 2021
  • Case study
  • Insight - Dental
  • Q3

Case study - Difficult cannulation

...Mr G states that he is “astonished” that an experienced doctor should make five attempts at inserting a cannula...

  • 04 August 2021
  • Case study
  • Q3
  • Insight - Secondary

Case study - Smartphone recording

...The adviser encourages Dr M to gently enquire into Mr B’s perceived need to record the consultation to help clarify matters...

  • 04 August 2021
  • Case study
  • Q3
  • Insight - Secondary

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