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Whitening complaint

...Mr M undergoes the in-surgery whitening procedure and expresses his immediate dissatisfaction with the results...

  • 27 March 2020
  • Case study

High smile

...The letter alleges that not only was the crown lengthening treatment inappropriate but the dentist also failed to inform Mr B of the benefit-versus-risk involved in the procedure...

  • 28 February 2020
  • Case study

Nefarious activity

...A dental associate contacts the advisory service at MDDUS suspecting systematic breaches of NHS regulations at the dental practice where she works...

  • 30 January 2020
  • Case study

Mea culpa

...The letter claims that Dr P failed prior to sedation to double-check with Ms T the tooth requiring extraction...

  • 30 December 2019
  • Case study

Emergency treatment

...The dentist points out that it was unfortunate that Mr V was ten minutes late for a 15-minute appointment slot, leaving only five minutes for assessment and treatment...

  • 27 November 2019
  • Case study

Upselling complaint

...It is alleged that Dr L did not provide the full range of options and misled Mr K in an attempt to “upsell” more expensive treatment...

  • 29 October 2019
  • Case study

Unexpected treatment

...The dentist states that in retrospect it might have been appropriate to pause and more fully explain the options, giving Mr U time for reflection before agreeing to the revised plan...

  • 24 September 2019
  • Case study

Needless extraction

...The letter states that Dr K incorrectly attributed the patient’s ongoing jaw pain to an impacted LL8 and failed to investigate other potential causes...

  • 28 August 2019
  • Case study

Say nothing?

...The mother requests that should the child’s father phone the practice asking questions in regard to the young girl’s dental treatment no information should be provided...

  • 30 July 2019
  • Case study

Substandard RCT alleged

...Dr N is alleged to have failed to clean/fill the patient’s root canals at UR8 to an appropriate standard and had to ask for help during the treatment...

  • 25 June 2019
  • Case study

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