Advice: Who needs a mentor?
Dental business coach Alun Rees looks at the value of having a mentor.
Practice management: Dressing the part
Employment law adviser Janice Sibbald offers advice on what is and isn’t appropriate work attire.
Call log
These cases are based on actual calls made to MDDUS advisers and are published here to highlight common challenges within dental practice. Details have been changed to maintain confidentiality.
Dilemma: Covert recording made public
A patient covertly records a dental consultation and posts it on social media. Is this within their rights?
Ethics: Lessons learned - ethical and educational
Professor Deborah Bowman becomes a student again and reflects on the ethical context of how we as individuals meet and treat aspiring clinicians.
Vignette: Elsie Widdowson (1906-2000)
Pioneering nutritionist who developed and tested wartime rations
Book choice: Recovery – The Lost Art of Convalescence
Review of book by Gavin Francis
Practice matters: Keep complaint records separate
How organisations go about resolving patient complaints will vary depending on the circumstances - but one often overlooked aspect is documenting such matters
Dental case study: Adverse comment
...the patient writes an online review accusing the dentist of being incompetent and rude...
Dental case study: Dental insurance cover
...Ms D is not happy that her dental payment plan doesn't cover the restorative treatment she needs and accuses the dentist of mis-selling...