Innovation: Smartphone technology in chronic disease management
Jim Killgore looks at smartphone applications that are changing how doctors manage diabetes and other chronic diseases
Complaints handling: Proactive response to patient complaints
Alan Frame urges practices to monitor local social media posts to keep aware of emerging topics of complaint
Advice: Safety netting
Risk adviser Kay Louise Grant offers advice on effective safety netting in patient consultations
Regulatory matters: Working without professional registration
Risk adviser Alan Frame urges practices to have a formal process in place to ensure that individual staff are up to date with their professional registrations.
Practice management: Sexual harassment in the workplace
Employment law adviser Liz Symon offers advice on preventing and dealing with sexual harassment in the office
Risk: What's up with WhatsApp?
MESSAGING apps might seem an obvious choice for communicating with patients, but it is essential that professional standards are not diluted simply because we are behind a keyboard or phone
Call log
A range of common - and not so common - queries from GPs and practice managers.
Viewpoint: Looking after our own
MDDUS chief medical officer Dr John Holden observes that doctors have unique characteristics that make them vulnerable to the stresses that arise in dealing with the profound needs of others, and the profession must strive more to “look after our own”
Insight Primary Q3 2021
In this issue:
- Viewpoint: Looking after our own
- Call log
- Risk: What's up with WhatsApp?
- Practice management: Sexual harassment in the workplace
- Regulatory matters: Working without professional registration
- Advice: Safety netting
- Complaints handling: Proactive response to patient complaints
- Innovation: Smartphone technology in chronic disease management
- Improving self awareness to reduce risk - practical advice on reflective practice
- A difficult decision - the case of Anthony Bland
- Case study: Consent to vaccinate
- Case study: Misinterpreted result
- Case study: Wrist injury
- Dilemma: Making yourself your first concern
- Ethics: On meeting ethical distress
- Book choice: The Sleeping Beauties - And Other Stories of Mystery Illness
- Vignette: Pat O'Callaghan (1906-1991)
Sending patient records to MDDUS
MDDUS would like to remind members and their staff to consider carefully whether it is truly necessary to send us medical and dental records in relation to a complaint.