Case study: Lip trauma
...The dentist states that had there been any lip trauma or acid etch gel touching the tissues he would have advised Mr G immediately and recorded this in the clinical notes...
Finding PPE that's fit for all
PROTECTIVE gowns, masks and visors have become synonymous with the Covid-19 pandemic, but as many healthcare providers discovered – PPE is not usually created with everyone in mind.
Breaking up is hard to do
Dental adviser and Insight editor Sarah Harford offers advice on ending dentist-patient relationships
Updated dental Covid SOP in England
REVISED infection prevention control (IPC) requirements for dental settings have been published by the UK Government and this has prompted NHS England to update the standard operating procedure (SOP) for practices.
Lowering the temperature in hostile patient encounters
Risk adviser Alan Frame offers advice on dealing with aggressive and violent patients
Complaints handling: Proactive response to patient complaints
Should practices consider monitoring social media forums to counter misinformation with factual evidence and advice?
Advice: Know your patient – tips to avoid complaints
Dental business coach Alun Rees offers advice on avoiding complaints that can lead to conflict, by knowing the signs and seeking what’s best for both you and the patient
Risk: What's up with WhatsApp
Using messaging apps and the associated risks in relation to maintaining professional standards
Employment law: Sexual harassment in the workplace
Employment law adviser Liz Symon offers advice on preventing and dealing with sexual harassment in the workplace
Call log
These cases are based on actual calls made to MDDUS advisers and are published here to highlight common challenges within dental practice. Details have been changed to maintain confidentiality.