Call log
Call log Issue 11
Case study - Obvious mistake, honest apology
Medical case study.
Diary
Diary PM11
Employment law - Shared parental leave
Liz Symon looks at what this will mean for employers
Risk: Paperwork pitfalls
Senior risk adviser Liz Price offers guidance on managing risks in the processing of patient reports
Flaming annoyance
How best to deal with negative or abusive comments online? PM editor Helen Ormiston offers some advice to practices
Who would be a partner?
A few years ago it was almost unheard of but today more practice managers are becoming partners in their surgeries. Solicitor Michael Royden looks at the pros and cons when considering an offer.
Trust, challenge and risk
Most of us don’t like conflict but can a team function effectively without it? Not likely – but you must also have trust. MDDUS risk adviser Cherryl Adams explores why
Practice profile - Campus care
Jim Killgore visits an NHS medical centre with some unique challenges
Missed decay
...Over the course of several years, Mr B attends three dentists complaining of tooth pain. He undergoes a number of treatments but there is severe decay and the prognosis is poor...