Appointments checklist
Use this checklist to review your current appointment booking system to help ensure it is as effective as possible in reducing the likelihood of future patient harm
Team communication for secondary care
Use this checklist to review your current system for handling complaints, or as a good practice checklist when setting up a new process within your practice
Dental complaints handling
This course is aimed at dentists and dental practice managers. It takes around 45 minutes to complete and includes a short assessment at the end
Chaperones checklist
This checklist, which has been designed for use by GPs and practice managers, provides a guide to the knowledge and training requirements for an effective chaperone
Chaperones - essential knowledge for working in general practice
This checklist provides a guide to the knowledge and training requirements for an effective chaperone in general practice and complements the ‘Chaperones’ checklist for managers and GPs
Complaints investigation quiz
Have a go at completing our complaints investigation quiz which addresses some of the more common dilemmas that complaints investigators may face.
Good practice in record keeping for GPs
This course is aimed at GPs and is designed to build on the requirements associated with good record keeping
Good practice in record keeping for hospital doctors
This RCP-accredited online course is aimed at hospital doctors and is designed to build on the requirements associated with good record keeping
Acting as a witness
This module is aimed at doctors and takes around 45 minutes to complete. It includes a short assessment at the end.
Survey indicates widespread illegal online antibiotic prescribing
A SURVEY of online pharmacies found that 45 per cent offered antibiotics without a prescription.