New e-traffic light for GP referrals shows promise
AN e-traffic light system for GP referrals has proved successful in offering patients reduced hospital waiting times in a London pilot.
Risk: Scan, shred, repeat
Are your paper-light document-capture processes adequate to avoid risk?
Employment law: Digital footprints
Employment law adviser Janice Sibbald urges caution in using Google to assess potential job applicants
Practice Matters: Deed or no deed?
Solicitor Daniel Kirk considers the value of having a partnership deed in light of an English Court of Appeal case involving a dispute among GPs
Digital doctoring
Jim Killgore visits an Aberdeen medical practice chosen to trial an innovative online triage and consultation system
Giving voice
As the #metoo movement continues to make headlines, Janice Sibbald offers advice on tackling inappropriate behaviour at work
Challenging authority
WHAT do healthcare staff do when faced with a bad decision by someone senior? 'Authority gradients' are a prime consideration in safe team working.
Policy delay
...It is alleged that the practice was negligent in taking over 50 days to complete the insurance form, thus resulting in the policy not being issued and paying out on Mr B’s death...
Wrong tooth
...An hour later the patient returns to the surgery and complains to the receptionist that he is now convinced the wrong tooth has been extracted...