Dealing with persistent or unreasonable complaints
Recent experience at MDDUS suggests that patient complaints are becoming more difficult to manage.
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Case file: Suspicious conduct
...the dental associate suspects fraud at his practice and is worried about being caught up in any formal accusations of wrongdoing...
MDDUS at the RCGP conference
MDDUS is attending the forthcoming RCGP Annual Conference and Exhibition 2023 to be held at the SEC Glasgow from 19 to 20 October.
Vignette: George Northcroft (1868 – 1943)
George Northcroft - Leading figure in the development of British orthodontics.
Ethics: All for one and one for all?
Professor Deborah Bowman reflects on the balance between individual and collective interests – and also indulges her fascination with the Tour de France.
Case file: Tick-box error
...A GP at the practice mistakenly ticked a box on the form resulting in Mr N having his driving licence revoked...
Case file: Redaction software for SARs
... the admin team has been spending increasing amounts of time preparing responses to SARs, and the practice is considering buying redaction software to assist...
Case file: Blood in urine
...The claim states that the delay in diagnosis allowed the tumour to grow and metastasise...