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Call Log - Issue 19
Violence against NHS staff is on the increase – but can a new ‘zero tolerance’ Government strategy solve the problem?
Janice Sibbald offers advice on dealing with confidentiality breaches by practice staff – intentional or not.
Risk adviser Kay Louise Grant looks at risks associated with missed GP appointments and possible mitigation
Jim Killgore meets a PM whose life was transformed by running and now wants the same for her patients
Liz Price looks at changes taking place in practice staffing roles in Scotland – with lessons for across the UK
Medical case study
Diary Issue 19
Practice Manager is published twice yearly and distributed to MDDUS practice managers and others with management responsibility in dental and medical surgeries.
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