Call log

Call Log - Issue 19


Zero tolerance – can it work?

Violence against NHS staff is on the increase – but can a new ‘zero tolerance’ Government strategy solve the problem?


Dealing with employee breaches

Janice Sibbald offers advice on dealing with confidentiality breaches by practice staff – intentional or not.


DNA dilemma

Risk adviser Kay Louise Grant looks at risks associated with missed GP appointments and possible mitigation


Parkrun apostle

Jim Killgore meets a PM whose life was transformed by running and now wants the same for her patients


Transforming nursing roles

Liz Price looks at changes taking place in practice staffing roles in Scotland – with lessons for across the UK

Case study

Case study: Visual loss

Medical case study



Diary Issue 19

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Practice Manager is published twice yearly and distributed to MDDUS practice managers and others with management responsibility in dental and medical surgeries.

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