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Complaints handling checklist
Use this checklist to review your current system for handling complaints, or as a good practice checklist when setting up a new process within your practice
This checklist can be used in your practice to review procedures for obtaining patient consent to support compliance with GMC guidance and mitigation of medico-legal risk
Delegation to HCSWs or HCAs
This checklist can help decide which tasks are suitable for delegation to HCSWs/HCAs, mitigating some of the potential risks
Chaperones - essential knowledge for working in general practice
This checklist provides a guide to the knowledge and training requirements for an effective chaperone in general practice and complements the ‘Chaperones’ checklist for managers and GPs
This line of enquiry focusses on whether aspects of leadership, management and governance of the practice are able to assure the delivery of high quality person-centred care, support learning and innovation and promote an open and fair culture
This line of enquiry focusses on ensuring services are organised so that they meet patient needs
This line of enquiry focusses on involving patients in their own care and treating them with compassion, kindness, dignity and respect
It is essential that practices have a clear and transparent process for dealing with complaints.
Good dental records can ensure that patients receive continuity of care.
Intimate examinations can be an uncomfortable experience for patients, but the presence of a chaperone can help put them at ease.