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Complaints - responding in writing
Find helpful information and a template to assist in formulating a formal letter of response to a complaint.
Duty of candour
All staff should be aware of the practice's responsibilities in relation to the duty of candour set out in this guidance sheet.
An introduction to risk registers
This guidance sheet for GPs and managers walks you through the practical steps of formulating a risk register particular to your practice.
Prescribing record
This checklist leads team members involved in a practice's prescribing system through the main risk areas related to managing prescribing records
Incident reporting system checklist
Use this checklist to review your current incident reporting system, or as a good practice checklist when developing or implementing a new system for your practice
Dental records management checklist
This handy risk checklist will assist dental practices in ensuring they have robust systems and processes in place to manage their patient records
Complaints
It is essential that practices have a clear and transparent process for dealing with complaints.
Referring patients checklist
This checklist will aid your review of your current referral process and help ensure that it is as effective and safe as possible
Record keeping
Good medical records can ensure that patients receive continuity of care.
Referrals
Delays in referring patients for further tests or specialist opinion can lead to delayed diagnosis and potential patient harm.
Advice & Support