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Chaperones
Intimate examinations can be an uncomfortable experience for patients, but the presence of a chaperone can help put them at ease.
Complaints
It is essential that practices have a clear and transparent process for dealing with complaints.
Handling results
The results management chain is an area where we regularly see things going wrong. Significant patient harm can occur, often due to a failure to manage test requests effectively leading to delayed or missed diagnosis and treatment.
Complaints
It is essential that practices have a clear and transparent process for dealing with complaints.
An introduction to practice risks in dentistry
This training video examines common risk areas, including confidentiality, dealing with complaints, dental surgery practice, record keeping, and public interest disclosure of patient information
Good practice in record keeping for hospital doctors
This RCP-accredited online course is aimed at hospital doctors and is designed to build on the requirements associated with good record keeping
Good practice in record keeping for GPs
This course is aimed at GPs and is designed to build on the requirements associated with good record keeping
Handling GP complaints
This RCGP-accredited course aims to build knowledge on the requirements associated with handling complaints
Clinical dental record keeping
This checklist can help to review the way your practice manages patient records, to ensure record keeping complies with General Dental Council and other good practice guidance.
Confidentiality checklist
Use this checklist to identify any risks in how your team maintain patient confidentiality