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Training for members

MDDUS learning materials and courses are designed specifically for members and their teams to use either on an individual basis or in a team-based session. Our aim is to highlight some of the most common medico- and dento-legal risk areas and offer guidance and practical advice on achieving best practice. Search our library by keyword or use the filters on the left to browse by training type and topic

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Complaints investigation quiz

Have a go at completing our complaints investigation quiz which addresses some of the more common dilemmas that complaints investigators may face.

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An introduction to risk registers

This guidance sheet for GPs and managers walks you through the practical steps of formulating a risk register particular to your practice.

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Access to clinicians

This interactive exercise is designed for practice managers and GPs to use with reception and admin teams.

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Complaints - responding in writing

Find helpful information and a template to assist in formulating a formal letter of response to a complaint.

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Chaperones

Intimate examinations can be an uncomfortable experience for patients, but the presence of a chaperone can help put them at ease.

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Prescribing

A significant percentage of negligence claims arise from prescribing system errors , making this an important risk area for practices to consider.

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Handling results

The results management chain is an area where we regularly see things going wrong. Significant patient harm can occur, often due to a failure to manage test requests effectively leading to delayed or missed diagnosis and treatment.

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Confidentiality

Maintaining confidentiality is essential in providing safe patient care.

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Incident reporting system checklist

Use this checklist to review your current incident reporting system, or as a good practice checklist when developing or implementing a new system for your practice

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Record keeping - workflow processes checklist

This checklist can be used by practice managers or GPs to review your practice processes for viewing and actioning patient results and hospital correspondence

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