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Complaints investigation quiz
Have a go at completing our complaints investigation quiz which addresses some of the more common dilemmas that complaints investigators may face.
An introduction to risk registers
This guidance sheet for GPs and managers walks you through the practical steps of formulating a risk register particular to your practice.
Access to clinicians
This interactive exercise is designed for practice managers and GPs to use with reception and admin teams.
Complaints - responding in writing
Find helpful information and a template to assist in formulating a formal letter of response to a complaint.
Referrals
Delays in referring patients for further tests or specialist opinion can lead to delayed diagnosis and potential patient harm.
Chaperones
Intimate examinations can be an uncomfortable experience for patients, but the presence of a chaperone can help put them at ease.
Prescribing
A significant percentage of negligence claims arise from prescribing system errors , making this an important risk area for practices to consider.
Handling results
The results management chain is an area where we regularly see things going wrong. Significant patient harm can occur, often due to a failure to manage test requests effectively leading to delayed or missed diagnosis and treatment.
Record keeping
Good medical records can ensure that patients receive continuity of care
Confidentiality
Maintaining confidentiality is essential in providing safe patient care.