Training for members

MDDUS learning materials and courses are designed specifically for members and their teams to use either on an individual basis or in a team-based session. Our aim is to highlight some of the most common medico- and dento-legal risk areas and offer guidance and practical advice on achieving best practice.
Search our library by keyword or use the filters on the left to browse by training type and topic.

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Managing face-to-face complaints

This 25-minute video explores some of the more common dynamics present in a face-to-face encounter and suggests some practical advice for complaints handlers and healthcare professionals

  • Video
  • Video presentation

Managing test results

This video guides you through the various stages involved in the results management chain, highlighting common pitfalls and providing a practical results management checklist

  • Video
  • Video presentation

Complaints investigation quiz

Have a go at completing our complaints investigation quiz which addresses some of the more common dilemmas that complaints investigators may face.

  • Toolbox

Business continuity planning

This guidance sheet covers business continuity planning and how a GP practice can prepare for future incidents that could endanger service delivery.

  • Toolbox

Parental rights and responsibilities

This guidance sheet can be used to help clinicians understand the principles involved in establishing who has parental rights and responsibilities when considering actions around children/young people.

  • Toolbox

Equality and diversity

Learn about the key points to consider when managing equality and diversity issues.

  • Toolbox

Access to clinicians

This interactive exercise is designed for practice managers and GPs to use with reception and admin teams.

  • Toolbox

Duty of candour

All staff should be aware of the practice's responsibilities in relation to the duty of candour set out in this guidance sheet.

  • Toolbox

Complaints - responding in writing

Find helpful information and a template to assist in formulating a formal letter of response to a complaint.

  • Toolbox

An introduction to risk registers

This guidance sheet for GPs and managers walks you through the practical steps of formulating a risk register particular to your practice.

  • Toolbox

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