Training for members

MDDUS learning materials and courses are designed specifically for members and their teams to use either on an individual basis or in a team-based session. Our aim is to highlight some of the most common medico- and dento-legal risk areas and offer guidance and practical advice on achieving best practice. Search our library by keyword or use the filters on the left to browse by training type and topic.

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Human factor risks - assertiveness

Assertiveness is a key skill in communication and a lack of assertiveness skills can contribute to adverse incidents

  • Video
  • Video presentation

Human factor risks - trust and challenge

This 20-minute video explores the link between individuals' inability to challenge others within a healthcare team and the associated risks

  • Video
  • Video presentation

Communicating with patients

In this 20-minute tutorial, MDDUS risk adviser Cherryl Adams leads viewers through some of the barriers to safe patient communication

  • Video
  • Video presentation

Failure to refer

This 15-minute video explores some of the risks associated with delayed referrals and offers some practical medico-legal advice for practitioners

  • Video
  • Video presentation

Medico-legal principles

This video summarises the principles which apply to all aspects of medico-legal cases, including negligence claims, complaints, GMC investigations and inquiries into death

  • Video
  • Video presentation

Managing face-to-face complaints

This 25-minute video explores some of the more common dynamics present in a face-to-face encounter and suggests some practical advice for complaints handlers and healthcare professionals

  • Video
  • Video presentation

Raising concerns about patient safety

In this video we examine the duties set out by the GMC and GDC for raising concerns and review commonly raised issues

  • Video
  • Video presentation

Risk tools - process mapping

This practical risk assessment tool can be applied to a whole range of medical and dental, clinical and non-clinical activities. In this 10-minute tutorial we focus on repeat prescription requests

  • Video
  • Video presentation

Safety culture in primary care

This 15 minute video focusses on the primary care setting to illustrate how culture can be assessed and changed to support the development of a safety culture

  • Video
  • Video presentation

Workflow risks in practice

This 10-minute video highlights key instances where systems of information transfer and communication within a practice can fail and looks at ways in which many of these can be controlled or mitigated

  • Video
  • Video presentation