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Building a safety culture
If preventing harm is as straightforward as following and implementing proven good practice around risk management, why does avoidable harm still occur?
Failure to refer
This 15-minute video explores some of the risks associated with delayed referrals and offers some practical medico-legal advice for practitioners
Confidentiality - disclosing information
In this video we’ll consider the duty of confidentiality using some common scenarios faced in practice
Communicating with patients
In this 20-minute tutorial, MDDUS risk adviser Cherryl Adams leads viewers through some of the barriers to safe patient communication
Human factors risks: team communication
Many studies have demonstrated a positive link between effective communication and improved safety and increased patient satisfaction
Managing face-to-face complaints
This 25-minute video explores some of the more common dynamics present in a face-to-face encounter and suggests some practical advice for complaints handlers and healthcare professionals
Maintaining the integrity of your prescribing record
The management of prescribing systems is a key risk area in general practice. This video leads viewers through common pitfalls
Medico-legal principles
This video summarises the principles which apply to all aspects of medico-legal cases, including negligence claims, complaints, GMC investigations and inquiries into death
Managing test results
This video guides you through the various stages involved in the results management chain, highlighting common pitfalls and providing a practical results management checklist
Raising concerns about patient safety
In this video we examine the duties set out by the GMC and GDC for raising concerns and review commonly raised issues