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Business continuity planning
This guidance sheet covers business continuity planning and how a GP practice can prepare for future incidents that could endanger service delivery.
Complaints investigation quiz
Have a go at completing our complaints investigation quiz which addresses some of the more common dilemmas that complaints investigators may face.
Equality and diversity
Learn about the key points to consider when managing equality and diversity issues.
Parental rights and responsibilities
This guidance sheet can be used to help clinicians understand the principles involved in establishing who has parental rights and responsibilities when considering actions around children/young people.
Access to clinicians
This interactive exercise is designed for practice managers and GPs to use with reception and admin teams.
Complaints - responding in writing
Find helpful information and a template to assist in formulating a formal letter of response to a complaint.
Duty of candour
All staff should be aware of the practice's responsibilities in relation to the duty of candour set out in this guidance sheet.
An introduction to risk registers
This guidance sheet for GPs and managers walks you through the practical steps of formulating a risk register particular to your practice.
Use this checklist to review your current appointment booking system to help ensure it is as effective as possible in reducing the likelihood of future patient harm
This checklist, which has been designed for use by GPs and practice managers, provides a guide to the knowledge and training requirements for an effective chaperone