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Recording telephone consultations with patients
Organisations often now record telephone calls to monitor quality control and for training purposes. But do you adequately inform patients of this – and what about data protection?
Redacting sensitive information from health records
Patients in England will soon have digital access to new data entries in their health records, meaning GP practices will have to redact sensitive or potentially harmful details in "real time"
Keep complaint records separate
How organisations go about resolving patient complaints will vary depending on the circumstances - but one often overlooked aspect is documenting such matters.
Disclosure of patient records
Knowing how to respond appropriately to different types of access requests poses an ongoing challenge for busy practices.
Need a dentist, then why ask a doctor?
A common dilemma faced by GP practices in the busy holiday season is whether to treat patients who present with dental problems. Here are some points to consider.
Ensuring safe handovers between primary and secondary care
Handover of patient care is a common area of risk which is magnified when transferring between primary and secondary care services.
Providing incident statements and reports
Engaging in incident investigations can seem daunting but it is important to provide any required statement or report in a clear, detailed and objective manner
Preparing for Covid inquiries
The Scottish government recently announced it will establish a public inquiry into its handling of the Covid-19 pandemic. Governments across the UK are expected to follow suit. What should you do to prepare?
Proactive response to patient complaints
Should practices consider monitoring social media forums to counter misinformation with factual evidence and advice?
How can you ensure a robust system where nothing important is missed?