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Patient conflict – interpersonal skills
Taking place on 14 June, this course is intended for GP and dental practice reception and admin teams who deal directly with patients.
Building safety into delegation
Taking place on Saturday, 17 June this course is designed for doctors and dentists in (or aspiring to be in) management or leadership roles.
Equality, diversity and inclusion workshop
This interactive workshop is designed for doctors or dentists, but may also be useful for anyone working in the healthcare environment.
Complaints handling for admin and reception teams in primary care
Taking place on Wednesday 21 June, this interactive course on handling complaints is designed for administrative staff and receptionists in primary care.
Risk management: Good practice in record keeping for doctors
Taking place on 28 June 2023, this course focuses on the key medico-legal requirements and frameworks associated with good record keeping.
Building a feedback culture to reduce risk
Taking place on Friday 30 June this course is aimed at doctors and dentists who are, or aspire to be, leaders.
Leadership: DISC analysis to understand and improve communication
This three hour, interactive course is designed for doctors, dentists and other clinicians.
Patients with incapacity in primary care: mitigating medicolegal risk
This one hour, interactive course is designed for doctors.
Leadership: Recognising and managing team conflict to reduce risk
Taking place on 16 August, this two hour, interactive course is designed for doctors and dentists who have, or aspire to have, a leadership role.
Risk Management: Remote consulting in primary care
To be held on 16 August, this two hour course is designed for any clinician using or planning to use remote consultations within primary care.