This interactive Zoom course aims to enhance the confidence and resilience of front-of-house staff in communicating with patients while prioritising patient safety and mitigating the risk of complaints.
Topics that will be covered include:
- Evaluating patient service and desired feedback.
- The importance of great communication skills.
- Overcoming barriers to effective communication.
- Creating patient-centred conversations.
- Understanding and managing patient expectations.
- Developing positive communication skills (active listening, asking questions, managing emotional reactions, body language).
- A consistent team approach to patient communication.
By the end of the course, attendees will:
- Feel more equipped and confident in patient communication.
- Have improved skills in active listening, questioning, and managing emotional reactions.
- Understand how to create partnerships and opportunities for patient-centred conversations.
This course includes pre-course reading that you will receive by email approximately 1 week before the course.
This course is led by Dawn Broadberry, Broadberry Consulting, and MDDUS risk adviser, Kay Louise Grant.
Upon completion, a certificate detailing three hours of verifiable CPD will be provided by MDDUS to all attendees.
Course fees:
MDDUS medical member: £75
Non-member: £110
To take part in this workshop:
- You must be able to access and join a Zoom meeting from whatever device you choose to use.
- Participants require a PC or laptop which has either a webcam and microphone integrated (or attached). Alternatively delegates can use a tablet/phone (although some functionality may be unavailable and you may not be able to see all delegates).
- Participants must be willing to share their names and webcam with other participants whilst attending the workshop.
- The Training & CPD team at MDDUS will email you joining instructions to attend the course of your choice a few days before the event.