Via a combination of facilitated presentation, group work, and case study, the following aspects of organising complaints meetings will be included:
- Appropriate opportunities and times when a meeting may benefit the complaint management process overall.
- Pre-meeting arrangements and communication considerations.
- Who can attend a complaints meeting?
- Practical considerations and processes for conducting a face-to-face meeting.
- Helpful techniques for getting the most out of a meeting.
- Post meeting considerations and follow-up.
This course is led by MDDUS risk adviser, Alan Frame.
Upon completion, a certificate detailing two hours of verifiable CPD will be provided by MDDUS to all attendees.
Course Fee:
MDDUS member: £48
Non-member: £70
To take part in this workshop:
- You must be able to access and join a Zoom meeting from whatever device you choose to use.
- Participants require a PC or laptop which has either a webcam and microphone integrated (or attached). Alternatively delegates can use a tablet/phone (although some functionality may be unavailable and you may not be able to see all delegates).
- Participants must be willing to share their names and webcam with other participants whilst attending the workshop.
- The Training & CPD team at MDDUS will email you joining instructions to attend the course of your choice a few days before the event.