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Building a feedback culture to reduce risk
Taking place on Thursday, 28 September this course is aimed at doctors and dentists who are, or aspire to be, leaders.
Complaints handling for admin and reception teams in primary care
Taking place on Thursday 28 September, this interactive course on handling complaints is designed for administrative staff and receptionists in primary care.
Leadership: DISC analysis to understand and improve communication
Taking place on Saturday, 30 September this three hour, interactive course is designed for doctors, dentists and other clinicians.