Risk Management: Responding to online feedback for practices

Taking place on 6 July 2021, between 10.30am and 12.30pm, this two hour, interactive course is designed for practice managers within general medical or dental practice

The course explores the patient perspective and how practices can use this to maximise the benefits gained through use of social media, in particular to inform and refine patient communication and improve service provision. Areas such as the following will be explores:

  • How to respond to patient comments on social media channels (their own, or the practices)
  • What the practice can do if a patient shares their consultation on social media, and how to avoid this occurring
  • How to approach media enquiries
  • How to use feedback to improve service provision/improve the reputation of your practice

Participants will review risk reduction approaches which can be adopted in response to negative feedback, and will explore strategies to manage a range of challenging scenarios practices can face across personal, practice, patient, NHS and other channels.

This course is jointly led by MDDUS senior risk adviser, Liz Price and risk adviser Kay Grant.

Upon completion, a certificate detailing two hours of verifiable CPD will be provided by MDDUS to all attendees.

Course Fee: 

MDDUS Member: £45
Non-MDDUS Member: £60

**To book your place, please click here.

 

To take part in this workshop:

  • You must be able to access and join a Zoom meeting from whatever device you choose to use.
  • Participants require a PC or laptop which has either a webcam and microphone integrated (or attached). Alternatively delegates can use a tablet/phone (although some functionality may be unavailable and you may not be able to see all delegates).
  • Participants must be willing to share their names and webcam with other participants whilst attending the workshop. 
  • The Training & CPD team at MDDUS will email you joining instructions to attend the course of your choice a few days before the event.