Complaints: Managing face-to-face complaints in primary care

Taking place on 19 January 2021 between 12.30pm and 2.30pm, this two hour, interactive course is designed for GPs, PMs or other individuals leading the management of complaints in GP practice

Content will include the statutory framework for managing NHS complaints, and then go on to explore some of the challenges involved in dealing with face to face complaints. Practical tips and strategies will be considered throughout with delegates fully participating in the session via breakout discussions on key aspects.

This course is led by MDDUS risk adviser, Alan Frame.


Upon completion, a certificate detailing two hours of verifiable CPD will be provided by MDDUS to all attendees.

Course Fee: 

MDDUS Member: £45
Non-MDDUS Member: £60

**To book your place, please click here.

 

To take part in this workshop:

  • You must be able to access and join a Zoom meeting from whatever device you choose to use.
  • Participants require a PC or laptop which has either a webcam and microphone integrated (or attached). Alternatively delegates can use a tablet/phone (although some functionality may be unavailable and you may not be able to see all delegates).
  • Participants must be willing to share their names and webcam with other participants whilst attending the workshop.