Practice Manager Leadership: Recognising and managing team conflict to reduce risk and improve effectiveness

Taking place on 15 September 2020, between 10.30am and 12.30pm, this two hour, interactive course is designed for PMs in medical or dental practice

The association between conflict and risk management will be examined, along with the opportunities that dealing with conflict effectively can bring in relation to improved team functioning and wellbeing. Understanding the nature of conflict is key to coming to a view on how to approach it. Via breakout groups, delegates will be encouraged to explore how useful investigation and resolution strategies can be applied within their own real life scenarios.

This course is led by MDDUS senior risk adviser, Liz Price.

Upon completion, a certificate detailing two hours of verifiable CPD will be provided by MDDUS to all attendees.

Course Fee: 

MDDUS Member: £45
Non-MDDUS Member: £60

**To book your place, please click here.

 

To take part in this workshop:

  • You must be able to access and join a Zoom meeting from whatever device you choose to use.
  • Participants require a PC or laptop which has either a webcam and microphone integrated (or attached). Alternatively delegates can use a tablet/phone (although some functionality may be unavailable and you may not be able to see all delegates).
  • Participants must be willing to share their names and webcam with other participants whilst attending the workshop. 
  • The Training & CPD team at MDDUS will email you joining instructions to attend the course of your choice a few days before the event.  

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