This interactive day will focus on the key requirements relating to NHS frameworks and processes in dealing with complaints and will highlight the most common reasons for complaints in GP practice. The workshop will explore the challenges of managing face to face complaints, as well as understanding good practice in investigating and responding to complaints. Ensuring you have a good complaints management system in place can support staff through an often stressful time and avoid the escalation of a complaint to the Ombudsman, and where it does, ensure the practice is able to respond effectively.
The training day is open to both MDDUS members and non-members and is aimed at GP receptionists and admin staff.VENUE: MDDUS, Mackintosh House, 120 Blythswood Street, Glasgow. G2 4EA
TIME: 10:00 - 16:00
COST: £135 (MDDUS members. Book one full-price place and save £10 on a second place for a colleague within your MDDUS member practice) / £195 (Non-member) – includes refreshments and a buffet lunch.
CLICK HERE to book a place.
Places are limited, so please book early to avoid disappointment. A certificate detailing five hours of verifiable CPD will be provided to all delegates.