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Complaints handling for GPs and PMs
This interactive workshop will focus on the key requirements relating to NHS frameworks and processes in dealing with complaints and will highlight the most common reasons for complaint in GP practice.
Record keeping for doctors
Over an interactive day, doctors can explore the key medico-legal requirements and frameworks associated with good record keeping.
GP risk training day - Glasgow
GPs can learn more about why claims occur, focusing on key areas such as complaints handling, patient communication, chaperones and social media.
Practice Manager Leadership: Conducting an interpersonal conflict resolution process
This two hour, interactive course is designed for anyone with a leadership role in a healthcare setting.