Case study: Misinterpreted result
...Mr T is told he has tested positive for hepatitis B, but weeks later it appears an error has been made...
Case study: Wrist injury
...Ms P is told by the out-of-hours GP that her wrist injury is just a sprain, but a month later she is still in pain...
Case study: Consent to vaccinate
...Mrs Z makes an appointment at her practice to be vaccinated, but an hour later Mr Z phones to cancel it...
Pinpoint fistula
...The letter of claim alleges that the dentist failed to adequately seal the extraction site, and later diagnose and refer Mrs L for specialist treatment to close the suspected oro-antral communication...
Consent to vaccinate
...Mr Z says that both he and his wife have decided against being vaccinated as he has read on the internet of "unreported fatal side-effects”...
Difficult cannulation
...Mr G states that he is “astonished” that an experienced doctor should make five attempts at inserting a cannula...
NHS treatment costs
...Mr R has been contacted by NHS Counter Fraud Services, alleging that he was not entitled to an exemption for the cost of his RCT, and he claims that the regulations were not properly explained to him by the practice...
Case study: NHS treatment costs
...The patient explains that he is exempt from NHS charges, but later complains to the practice when he receives a letter from Counter Fraud Services...
Case study: Pinpoint fistula
...Mrs L complains of recurring headaches following an extraction and is eventually sent to A&E...
Case study: Treatment abroad
...Mr T asks his dentist to repair a bridge that he had fitted while on holiday in Europe...