Difficult cannulation
...Mr G states that he is “astonished” that an experienced doctor should make five attempts at inserting a cannula...
Consent not implied
...Dr P, aware that Mrs K is “exhausted and traumatised” by the birth, decides it would be unreasonable to disturb her in the middle of night...
Missed melanoma
...Mrs U is informed there are no free slots at the next minor surgery clinic and is advised to call in a week , as the practice does not operate a waiting list system...
Case study: Frequent attender
...Mr J was removed from his previous practice for abusive behaviour and is often rude and demanding at his new practice...
Case study: Ear discharge
...five-year-old Emma is diagnosed with acute otitis media, but two days later her pain and fever worsen and she is taken to A&E...
Case study: Missed melanoma
...Mrs U phones the clinic several times to have her mole removed but there are never any appointments...
RTA disclosure
...Ms G states that some information contained in her full medical file was used against her by the insurance company, who went on to raise a counter-claim...
Colleague intervention
...Dr P is accused of being abusive, insulting, ill-tempered and unprofessional. Dr B is specifically criticised for failing to intervene...
Dizzy episodes
...Immediate surgery around the time of the first consultation would not have made a difference to Mr K’s long-term prognosis, as (on the balance of probabilities) the tumour would still not have been completely resected given its diffuse nature...
Case study Patient warning letter
...Ms G warns Mr L that any further abusive behaviour would leave them with no choice but to de-register him from the practice...