What did you call yourself? - dental case study
... The dentist doesn't notice that his website designers describe him as a specialist in implantology on his new site. It's not long until a fellow dentist reports him to the GDC, claiming he is misleading the public ...
Advice: work shadowing - the risks
Laudable as it may be to allow pupils into your practice for work experience, MDDUS advises managers to be aware of the medico-legal implications
Diary
Random absurdities in primary care medicine and beyond.
Practice profile: word of mouth
Jim Killgore travels to Musselburgh in Scotland to visit a dental practice where success is measured in patient satisfaction
Stuck in the middle
When professional relationships become strained, it often falls to the practice manager to find a way of restoring workplace harmony. Joanne Curran explores the role of mediation in resolving disputes
Call log
These cases are based on actual advice calls made to MDDUS advisers and are published in the magazine to highlight common challenges within practice management. Details have been changed to maintain confidentiality.
The perils of saying "no" - medical case study
This fictional scenario based in part on a real case involves an encounter between a young GP and an angry and subsequently violent patient
Employment law: in sickness or in health
It may be tempting for some employers who are looking to hire new staff to try to identify the candidates who seem the most physically and mentally fit – and who will therefore be least likely to go “on the sick”.
Health and safety: safe from harm
MEDICAL and dental surgeries are usually more associated with healing than violent crime. But as attacks on healthcare staff increasingly make their way into news headlines, it is important that managers are aware of how to minimise the risks facing practice employees.
Positive from negative
Dr Sandy McKendrick of the Scottish Public Services Ombudsman offers some top tips on resolving patient complaints