NHS complaints process “too complex”
CONCERNS about poor NHS care often go unreported because of the complexity of the system, according to a new survey.
Increase in advice calls on third-party requests
UK-wide medical defence organisation MDDUS is reporting a sharp rise in calls from members seeking advice on disclosing medical records to third parties.
Call for better access to palliative care at home
TERMINALLY ill patients being treated at home need better access to care and pain relief according to a recent survey commissioned by Marie Curie.
Nearly all dental patients satisfied with care
A NEW survey has shown 96 per cent of dental patients are satisfied with the care or treatment they receive.
New scheme offers early access to cutting edge drugs
A NEW scheme offering patients with life threatening or seriously debilitating illnesses access to medicines still awaiting marketing authorisation has been launched by the Government in England.
Revalidation taking “longer than expected”
DOCTORS are spending more time on revalidation than had originally been expected, an official NHS report has revealed.
Managing expectations of patients with dentures
Managing patient expectations is the key to successful treatment when dealing with dentures, says UK-wide dental defence organisation MDDUS.
Are you ticking the right boxes?
TICKING boxes and form-filling are routine tasks in busy practices, but recent research at MDDUS has revealed some surprising risks.
Reducing risk: scripting positive responses
When was the last time you listened in to reception on a busy morning?Patient experience is becoming one of the most important criteria in measuring a practice’s performance, with frontline communication being a key aspect of this.