Case study: Zero tolerance
Medical case study
GP premises - a new landscape
Sam Hopkins of Capsticks LLP offers a short guide to the role of new NHS organisations in practice premises in England
Wirral innovation
Jim Killgore visits a Birkenhead practice group with a reputation for forward thinking in healthcare
Accentuate the positive
Influencing emotions amongst practice staff can help reduce patient complaints. MDDUS senior risk adviser Liz Price explains how
Last resort
Removing a troublesome patient from the practice list is rarely an easy option. PM editor Scott Obrzud urges caution
Diary
Diary Issue 10
Employment law - The right time to tweet
In this age of social media, a clear practice policy is a must
Bleak Practice one
This first video-based learning module uses a dramatisation to take you through common risks including breaches of confidentiality, dealing with difficult behaviours and public interest disclosures of patient information
Are doctors ticking the right boxes?
Doctors could face a potential negligence claim by simply ticking the wrong box on patient assessment forms, says UK-wide medical defence organisation MDDUS.