Complaints handling checklist
Use this checklist to review your current system for handling complaints, or as a good practice checklist when setting up a new process within your practice
Delegation to HCSWs or HCAs
This checklist can help decide which tasks are suitable for delegation to HCSWs/HCAs, mitigating some of the potential risks
Complaints Meeting checklist
This checklist supports healthcare professionals in preparing for complaints meetings by ensuring all necessary steps are taken beforehand for a constructive discussion. It also outlines key actions to follow during the meeting to maintain professionalism and clarity, and post-meeting steps to support resolution, documentation, and ongoing improvement.
Consent checklist
This checklist can be used in your practice to review procedures for obtaining patient consent to support compliance with GMC guidance and mitigation of medico-legal risk
Clinical record keeping checklist
This checklist can help to review the way your practice manages the integrity and security of patient records, to ensure record keeping complies with General Medical Council guidance
Chaperones checklist
This checklist, which has been designed for use by GPs and practice managers, provides a guide to the knowledge and training requirements for an effective chaperone
Chaperones - essential knowledge for working in general practice
This checklist provides a guide to the knowledge and training requirements for an effective chaperone in general practice and complements the ‘Chaperones’ checklist for managers and GPs
Appointments checklist
Use this checklist to review your current appointment booking system to help ensure it is as effective as possible in reducing the likelihood of future patient harm
Team communication for secondary care
Use this checklist to review your current system for handling complaints, or as a good practice checklist when setting up a new process within your practice
Acting as a witness
This module is aimed at doctors and takes around 45 minutes to complete. It includes a short assessment at the end.