GP Complaints
It is essential that practices have a clear and transparent process for dealing with complaints.
Incident reporting system checklist
Use this checklist to review your current incident reporting system, or as a good practice checklist when developing or implementing a new system for your practice
Dental records management checklist
This handy risk checklist will assist dental practices in ensuring they have robust systems and processes in place to manage their patient records
Record keeping - workflow processes checklist
This checklist can be used by practice managers or GPs to review your practice processes for viewing and actioning patient results and hospital correspondence
Referring patients checklist
This checklist will aid your review of your current referral process and help ensure that it is as effective and safe as possible
Prescribing record
This checklist leads team members involved in a practice's prescribing system through the main risk areas related to managing prescribing records
Complaints
It is essential that practices have a clear and transparent process for dealing with complaints.
Advice line there to be used
MDDUS is keen to dispel the myth that contacting its advice line impacts on the subscription rates members pay.
MDDUS defends doctors in debate on litigation costs
MDDUS chief executive Chris Kenny has moved to defend GPs following claims by the health secretary that safer care was "the only way" to reduce spiralling litigation costs.
Complaints - responding in writing
Find helpful information and a template to assist in formulating a formal letter of response to a complaint.