Upselling complaint
...It is alleged that Dr L did not provide the full range of options and misled Mr K in an attempt to “upsell” more expensive treatment...
Allergy alert
…Solicitors acting for the patient claim that the practice failed to dispense the correct medication despite being aware of her amoxicillin allergy…
Case study: Dance floor mishap
...Mr G complains of a painful ankle an in particular his Achilles tendon, but the GP does not perform a tiptoe test...
Dance floor mishap
...An urgent referral after consultation with Dr P would have led to a prompt diagnosis of Achilles tendon rupture and direct primary repair...
Unexpected treatment
...The dentist states that in retrospect it might have been appropriate to pause and more fully explain the options, giving Mr U time for reflection before agreeing to the revised plan...
Needless extraction
...The letter states that Dr K incorrectly attributed the patient’s ongoing jaw pain to an impacted LL8 and failed to investigate other potential causes...
Noisy child
...The practice receives a short angry note from Ms L complaining that Dr T had “manhandled” her son...
Surgical mesh infection
...Mr K is accused of failing to provide Ms L with sufficient information to make an informed choice on the need for surgery to remove the mesh – or the potential complications of delaying for a second opinion...
Say nothing?
...The mother requests that should the child’s father phone the practice asking questions in regard to the young girl’s dental treatment no information should be provided...
Case study: Surgical mesh infection
...Ms L undergoes a hernia repair using mesh but later complains of bruising and discomfort at the surgery site...